Descripción
(Charles, V., Kumar, M., & Suggu, S., 2013)
Referencia
Charles, V., Kumar, M., & Suggu, S. (2013). Adapting fuzzy linguistic servqual model: A comparative analysis of bank services. Middle-East Journal of Scientific Research, 18(8), 1119-1132. http://dx.doi.org/10.5829/idosi.mejsr.2013.18.8.11844
