Descripción
(Ghoshal, M., & Madan, P., 2012)
Referencia
Ghoshal, M., & Madan, P. (2012). Implementing a Functional ISO 9000 Quality Management System in MSMEs. Indian Journal of Management Science, II(1), 16-23. http://www.cscjournals.org/manuscript/Journals/IJE/volume3/Issue3/IJE-28.pdf
