This research presents the results of a comparative analysis related to the adoption of measures to prevent and control the spread of the COVID-19 pandemic between services companies with/without ISO 9001 quality management systems (QMS). For this purpose, an empirical study was conducted with a sample of 648 Peruvian services companies.
Data were collected using questionnaires based on four measures against COVID-19: preventive actions, protocols, biosecurity processes and risk management. Descriptive and inferential techniques were implemented to analyse the data. The study found that companies with ISO 9001 scored higher than non-certified companies in the implementation of the four analysed measures against COVID-19. However, these differences were not significant in the case of protocols and risk management. Overall, this study empirically assessed the importance of having a QMS to meet more quickly and effectively government requirements during contingencies such as a global health crisis.
Benzaquen, J., Avolio, B. E., & Weston, J. (in press). QMS and biosecurity measures in Peruvian services companies during the COVID-19 pandemic. To appear in International Journal of Productivity and Quality Management. [Accepted: February 2023]